Refund policy

Return & Refund Policy:

Jou Ma Se Cookies:

Due to the perishable nature of our products, all sales are final.

We do not accept returns, exchanges, or refunds on any cookies or baked goods once they have left our premises.

Please ensure that you check your order carefully upon collection or delivery. If there is an issue with your order caused by an error on our side (for example, the incorrect item supplied), please notify us immediately upon receipt, and we will assess the matter at our discretion.

By placing an order with Jou Ma Se Cookies, you acknowledge and agree to this policy.

Thank you for supporting our small business and for understanding that food safety and quality are our top priorities.