Shipping policy

Shipping & Delivery Policy

Jou Ma Se Cookies:
At Jou Ma Se Cookies, we take great care in preparing and packaging our freshly baked cookies.

Order Processing:

All orders are prepared fresh to order.
Please allow 1–2 business days for order preparation unless otherwise stated.Custom or bulk orders may require additional preparation time.

Shipping & Delivery:
We offer local pick up and courier shipping (where applicable).
Delivery times are estimated and may vary due to courier delays, traffic, weather, or unforeseen circumstances beyond our control.

Once an order has been handed over to the courier or dispatched for delivery, Jou Ma Se Cookies is not responsible for delays, damage, or loss caused by the courier.

Perishable Goods Disclaimer:
Our cookies are perishable items. It is the customer’s responsibility to ensure that someone is available to receive the order at the provided delivery address.

Jou Ma Se Cookies cannot be held liable for spoilage, melting, or quality issues resulting from delays, incorrect addresses, or unattended deliveries.

Address Accuracy:
Please ensure that all delivery details are correct at the time of ordering.
We are not responsible for orders delivered to an incorrect address provided by the customer.

No Returns or Refunds:
Due to the nature of our products, no returns or refunds are offered on shipped or delivered orders.
By placing an order with Jou Ma Se Cookies, you acknowledge and agree to this Shipping & Delivery Policy.